Delivery & Returns

Due to health and safety, we do not provide returns or exchanges on our products. A return and refund will only be considered if the item(s) are deemed faulty, please contact our customer care team for refund enquiries.

How long does delivery take and how much does it cost?

- All of our orders are being shipped in 1 day (next day shipping)

- Free delivery for any order above 370 AED

- Orders below 370 AED will be charged 19 AED for delivery fees

 

I have not received my order. What Shall I do?

If you have not received your order within the specified time frame, please contact our customer care team.

 

What is the return policy?

Due to health and safety we do not provide returns or exchanges on our products. A return and refund will only be considered if the item(s) are deemed faulty. Please contact our customer care team for refund enquiries. Once the product is returned to our warehouse in an un-opened, sellable condition, the refund will be processed through the payment method used for placing the order. - If you paid by credit card, the value of the products returned will be credited to your card. - If you paid by cash on delivery, the value of products returned will be provided as coupon code to spend online. - We reserve the right to reject the return of products which are not returned in accordance with our returns policy. - In case you used a promotion code on your order, please note that the value of the promotion code is divided up proportionally among the total number of items on the receipt. In case of return, you will get the refund of the amount paid on the returned item minus the promotion amount applied. - Refunds can take up to one month to be completed depending on the working process and rules of the courier company and logistics.

 

Can I exchange my order?

Due to health and safety we do not provide returns or exchanges on our products. A return and refund will only be considered if the item(s) are deemed faulty. Please contact our customer care team for refund enquiries.

 

Can I refund my order?

Due to health and safety we do not provide returns or exchanges on our products. A return and refund will only be considered if the item(s) are deemed faulty. Please contact our customer care team for refund enquiries.

 

I had paid cash on delivery and returned my order, can I get the cash back?

If the item(s) are deemed faulty and you paid by cash on delivery, the refund amount will be provided to you as a coupon code to spend online, valid for 60 days.

 

When will I get my refund?

Refunds can take up to one month to be completed depending on the working process and rules of the courier company and logistics.